Front Office Agent (Japanese speaking)
$ 3,400 - $ 3,400 / Per Mon
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Job Responsibilities
Accomplish Day to Day Operations
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience
Adapt to changes and ensure adherence to organisational operating procedures and service standards.
Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers.
Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
Minimum GCE ‘N’ or ‘O’ Levels
Qualifications in Hospitality Management from a recognized institution is an added advantage
Required Experience
Minimum 1 year experience in the same capacity
Able to communicate in Japanese for our Japanese-speaking guest
Required Knowledge
PC Literacy and good typing skills.
Basic knowledge in Microsoft Office applications
Skills / Abilities / Presence
Candidates must have a good command of spoken and written English and Japanese language as need to liaise with English and Japanese speaking guests.
Pays attention to details and have strong customer service skills
A team player and takes initiative to assist other Team Members when required
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Accomplish Day to Day Operations
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience
Adapt to changes and ensure adherence to organisational operating procedures and service standards.
Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers.
Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
Minimum GCE ‘N’ or ‘O’ Levels
Qualifications in Hospitality Management from a recognized institution is an added advantage
Required Experience
Minimum 1 year experience in the same capacity
Able to communicate in Japanese for our Japanese-speaking guest
Required Knowledge
PC Literacy and good typing skills.
Basic knowledge in Microsoft Office applications
Skills / Abilities / Presence
Candidates must have a good command of spoken and written English and Japanese language as need to liaise with English and Japanese speaking guests.
Pays attention to details and have strong customer service skills
A team player and takes initiative to assist other Team Members when required
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
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