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Customer Relations Officer

$ 2,500 - $ 3,500 / month


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Roles & Responsibilities

  • Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
  • Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
  • To develop, manage and maintain strong relationships with Customers.
  • Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
  • Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
  • Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

  • Diploma/Degree in Business or related field.
  • Minimum 1 – 2 years experience in customer relations or related fields
  • Meticulous with a creative flair
  • Strong organizational and time management skills
  • Good interpersonal and communication skills
  • Responsible, proactive and able to work autonomously in a fast-paced environment