Online Sales Coordinator
$ 2,500 - $ 2,500 / Per Mon
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LOCATION: TUAS SOUTH
About Us
Join our vibrant and growing team in the food and beverage industry, where quality and exceptional service are at the heart of our success. We’re passionate about delivering exceptional service and building strong relationships with our customers. As we expand our digital presence, we're looking for a proactive, customer-focused Online Sales Coordinator to enhance our online operations and support sales.
Key Responsibilities
• Sales Support:
o Assist the sales team by managing customer inquiries, processing daily orders, and ensuring timely follow-up with customers.
o Collaborate with internal departments to fulfil customer requirements and resolve issues efficiently.
• Online Coordination:
o Oversee/allocate the online orders between CK and outlets, based on order specifications and availability
o Ensure each order is correctly labelled with customized labelling which include the order number, outlet and product information
o Coordinate closely with the respective outlets and logistics, to ensure timely delivery to customers
• Customer Service:
o Respond to online customer inquiries professionally and promptly to maintain high satisfaction rates via email and calls.
o Address issues and coordinate with relevant departments to resolve complaints and enhance the customer experience.
• Administrative Support:
o Assist in preparing sales reports, ensure timely submission of delivery orders/invoices to the Acct Dept for payment processing.
o Support the coordination of promotional campaigns and marketing activities, online and offline.
o Maintain and consolidate all DO and invoices for record keeping.
Requirement
• Experience in Sales & Admin is preferred but not necessary.
• Proficiency with Office, Xero, and Chrome.
• Great communication and organizational skills.
• Ability to work independently and in a team
What We Offer
• A supportive, growth-focused work environment.
• Opportunities for career advancement.
• 5 days w/week
About Us
Join our vibrant and growing team in the food and beverage industry, where quality and exceptional service are at the heart of our success. We’re passionate about delivering exceptional service and building strong relationships with our customers. As we expand our digital presence, we're looking for a proactive, customer-focused Online Sales Coordinator to enhance our online operations and support sales.
Key Responsibilities
• Sales Support:
o Assist the sales team by managing customer inquiries, processing daily orders, and ensuring timely follow-up with customers.
o Collaborate with internal departments to fulfil customer requirements and resolve issues efficiently.
• Online Coordination:
o Oversee/allocate the online orders between CK and outlets, based on order specifications and availability
o Ensure each order is correctly labelled with customized labelling which include the order number, outlet and product information
o Coordinate closely with the respective outlets and logistics, to ensure timely delivery to customers
• Customer Service:
o Respond to online customer inquiries professionally and promptly to maintain high satisfaction rates via email and calls.
o Address issues and coordinate with relevant departments to resolve complaints and enhance the customer experience.
• Administrative Support:
o Assist in preparing sales reports, ensure timely submission of delivery orders/invoices to the Acct Dept for payment processing.
o Support the coordination of promotional campaigns and marketing activities, online and offline.
o Maintain and consolidate all DO and invoices for record keeping.
Requirement
• Experience in Sales & Admin is preferred but not necessary.
• Proficiency with Office, Xero, and Chrome.
• Great communication and organizational skills.
• Ability to work independently and in a team
What We Offer
• A supportive, growth-focused work environment.
• Opportunities for career advancement.
• 5 days w/week
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