Manager (Jobseeker Support Scheme) [PDD]

[What the role is]

This position will support scheme implementation which includes reviewing end-to-end processes, monitoring process indicators, managing public communication and stakeholder management.

[What you will be working on]

Application Processing and Decision Making

• Process scheme applications, appeals and exceptional cases

• Propose recommendations for appeal cases and seek management’s approval

• Perform checks on points accumulated through active job search conditions

Verification and Due Diligence

• Verify supporting documents

• Conduct checks with external parties, including calling employers,

• contacting medical institutions, cross-checking with CPF Board and MSF on financial situations

Financial Management

• Perform grant disbursements

• Track actual employment status via CPF contribution post-disbursement

Stakeholder Engagement

• Support engagement with physical touchpoints, such as MSF SSOs,e2i career centres, Service SG centres

• Work with stakeholders to address queries and feedback

Process Improvement

• Identify and recommend solutions to enhance WSG's existing processes for improved efficiency and increased data accuracy

Performance Monitoring

• Support tracking of process indicators

[What we are looking for]

• Awareness of various government initiatives related to manpower/training

• Good engagement and time management skills with experience in account/ project management and/or operational role

• Ability to establish and maintain effective relationships with stakeholders

• Good written and spoken communication skills

• Team player with good inter-personal skills

• Data analytics skills would be advantageous

• Able to synthesise information and data for decision making and outcome monitoring

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.