Desktop Support Engineer(WOG)
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Job description:
Responsible for theconstruction, testing,installation,operations & facility management of client platforms to meet agreed
business needs & service levels.
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of
incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Manage client platform implementation/upgrade project.
- Perform on research/evaluation of client platform tools.
- Provide systems related technical advice to customers or project team.
- Manage client platform management systems.
- Manage systems changes through change request process & provide status reports to the relevant parties.
- Perform client platform related presales tasks.
- Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
- Ensure service level meet requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
Job Type: Contract
Pay: $1,500.00 - $3,200.00 per month
Experience:
- Desktop support: 1 year (Preferred)