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Client Relations Officer

  • Full Time, onsite
  • One World International School Pte Ltd
  • Jurong East, Singapore
Salary undisclosed

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At One World International School, our mission is to develop inquiring, compassionate, reflective lifelong learners who respect all cultures and care for our world. Our vision is that we aspire to be leaders in providing world-class quality and affordable education to all students with an emphasis on values, collaboration, creativity and service to others.

At One World International School, we're looking for passionate, adaptable educators who enjoy teaching students from diverse nationalities. Our teachers are lifelong learners committed to bringing out the best in their students. If you're looking to work with enthusiastic students from around the world, we invite you to join us and become part of our dynamic school community.

OWIS is looking at appointing an Admissions Counsellor who will be working with the Admissions team in the assigned campus and prospecting, nurturing and closing prospective leads, and onboarding new students.

Key Responsibilities:

  • Enquiry management – quick and appropriate response to inbound enquiries via website, emails, telephone, zoom calls and walk-ins.
  • Timely and pro-active follow-ups on all leads to convert them into engaged prospects and finally long term customers.
  • Being highly responsive and proactive in all customer facing tasks.
  • Making sure that all potential customers are delighted with their experience of OWIS regardless of whether they enrol their children or not.
  • CRM (HubSpot) management – manage all communications & lead management processes on HubSpot.
  • Working with the finance team, marketing team, academic team, operations team and all other relevant internal stakeholders to ensure the smooth running of the admissions department.
  • Any other ad hoc responsibility assigned by the reporting manager.
Requirements:
  • Bachelors degree required.
  • Minimum of 2 years experience in a sales or business development role.
  • Experience in admissions for K-12 international schools is preferred.
  • Multilingual (English, Japanese, Korean, Mandarin, Thai) is preferred.
  • Good interpersonal skills and communication skills
  • Ability to work with an international team
  • Detail-oriented, meticulous, organised and possess good administrative skills
  • Require the candidate to start almost immediate

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 01 December 2024
  • Expected salary: $2,800 - $3,500 per month