Senior HR Executive

General Scope

HR Operations

• Provide administrative support to HR platforms / systems by creating new joiner profiles, reconciling data changes, and assisting with ad-hoc HRIS requests. Experience with BIPO and SuccessFactors is a plus.
• Assist in the creation and submission of requisition forms, contracts, policies, letters, and invoices.
• Conduct regular analysis of HR data using monthly and ad-hoc reports from various platforms and employee engagement metrics. Identify trends, patterns, and correlations to gain actionable insights.
• Support talent acquisition by sourcing and screening candidate profiles, and coordinating interviews.

Employee Engagement

• Support employee engagement initiatives and benefits, ensuring accurate and timely benefit disbursement to employees.
• Support chatbot-related knowledge management and policy management, ensuring accurate parsed data and FAQs.
• Assist in the execution, data consolidation, and analysis of onboarding surveys, pulse surveys, and ad-hoc surveys.

Performance Management

• Support and execute end-to-end processes of probation reviews, performance-improvement plans, and the annual performance management cycle. Experience with Lattice, Keynote, and Adobe Acrobat is a plus.
• Assist in coordinating, recapping, and summarising panel assessments.
• Support the creation and updating of job descriptions and performance evaluation criteria with stakeholders, ensuring accurate and fair benchmarks across levels and disciplines.

Key Responsibilities

Administrative/Operational

• Strong time management and multitasking skills to competently lead, plan, and execute projects and minor events.
• Know when matters needs to be flagged/escalated ahead of time to diffuse potential issues in consultation with supervisors.
• Implement work processes to ensure smooth executions and delivery.

Stakeholder Management

• Understand the requirements of our business and stakeholders.
• Review projects against stakeholders’ ask to determine if requirements have been met.
• Establish and maintain relationships with mid-level stakeholders and is the day-to-day contact for issues and challenges.
• Know when matters need to be flagged/escalated ahead of time to diffuse potential issues in consultation with stakeholders.

Strategy

• Understand the required skillsets and need areas across roles and functions in the agency.
• Knowledge in local HR related policies / circulars and how the agency can leverage or apply them.
• Understand industry trends and their impact on talent/HR and our businesses.

People Management

• Day-to-day stakeholder management, maintaining regular contact to ensure communication flows effectively.
• Manage general internal and external communication amongst working team and stakeholders.
• Exercise fairness and objectivity through work and decisions made.

Communication

• Effective email writing skills with the ability to adapt the style and delivery based on the intended audience.
• Able to articulate thoughts and ideas to others effectively.
• Confidently contribute solutions during meetings and presentations.

Leadership

• Solutions-oriented, develop solutions to mid-level issues.

Job Specifications

Knowledge & Experiences Required

• 1-3 years relevant experience with a sound knowledge of either HR generalist tasks and / or agency processes.
• Sound financial planning and budget management experience

Skills Required

• Excellent communication skills, able to tactfully tailor communication to suit different audiences and stakeholders.
• Excellent relationship management skills across departments and seniorities.
• Good negotiation skills to manage vendors and internal requests.
• Able to multi-task and track tasks accurately to provide holistic support across a range of Talent and HR duties.
• Comfortable working with Excel for data validation and analysis.
• Mac and Tech-savvy: Proficient in picking up and leveraging on new software, platforms, and digital tools.
• Avid problem solver, able to troubleshoot complex issues and provide adequate mitigations or solutions when necessary.