Manager Strategic Accounts

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

The Ritz-Carlton Yacht Collection seeks an experienced Sales professional based in Australia to manage our travel partner relationships in Australia and New Zealand.

Job Summary

Reporting directly to the Vice President, Asia Pacific, the Manager, Strategic Accounts – Australia & New Zealand will be responsible for the achievement of sales and performance goals by successfully developing and executing in-market commercial B2B strategy. Working closely with the Vice President, Asia Pacific in Australia, and Head Office teams, they will set-up, develop and manage a travel agency portfolio in support of the company’s commercial objectives. This team member will exemplify the motto of The Ritz-Carlton; representative of a best in class, results oriented, sales professionalism.

POSITION LOCATION: Sydney or Brisbane, Australia

Essential Functions

• Achieve all sales goals as the in-market brand ambassador for assigned travel agency regional portfolio.
• Manage a travel agency portfolio ensuring a high level of consultative selling through effective communication, consistent engagement, and tactical negotiation of annual agreements providing recommendations based on overall cost of sale/total value of account analysis.
• Establish revenue targets with appropriate agency partners and consistently review revenue productivity and progress toward achieving assigned targets.
• Consistently foster and maintain collaborative and proactive communication with Marriott GSO and Marriott Luxury Group peers that drive business and further establish ongoing commitment with corporate objectives.
• Represent The Ritz-Carlton Yacht Collection in various trade shows, conferences, seminars, annual events, ship inspections and other sales-related functions as appropriate or as requested.
• Conduct in-person/virtual educational training to targeted travel advisors on product awareness and selling.
• Support agency partners in identifying group opportunities with the objective of developing and securing affinity and promotional group business.
• Collaborate with various departments within the company including but not limited to Marketing, Revenue Management, IT and Strategic and National Accounts to create programs which drive sales within their assigned sales region to achieve commercial objectives.
• Leverage marketing, analytics, sales strategies, and operations to drive actions that exceed profitable revenue and sales targets.
• Use critical thinking with a focus on ROI, to efficiently manage an assigned annual budget provided for the purpose of supporting co-operative marketing plans mutually agreed and developed in partnership with agencies in assigned region. Provide a monthly forecast of marketing budget spend and submit all invoices on a timely basis.
• Upon request, required to provide a detailed annual sales development plan that provides sales territory analysis including requested marketing funds, trade show/conference attendance, anticipated travel & entertainment expenses, sponsorship opportunities, memberships, etc.
• Participate in onboard events as required as well as plan and host familiarization voyages as required.
• Maintain database of travel advisors for the purpose of communicating offers, news and information in conjunction with marketing.
• Communicate and measure goals for the Strategic Account Portfolio; continuously driving growth strategies for accounts to meet and exceed targets.
• Competent in creating and submitting required monthly reports or ad-hoc reports in a timely manner as requested. Reports will include but not limited to “The Weekly” Sales Activity Report, Monthly Expense reports, Marketing spend Forecast and a 90-day planned calendar.
• Provide win-win service resolution for agency issues.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Competency

Education: Bachelor’s degree in related field of study; or any equivalent combination of relevant background and/or sales experience.

Experience: Minimum 3-year travel industry preferred or 4 years in a commercial, revenue generating environment with a client facing sales or marketing focus. Luxury hotel/cruise experience beneficial.

Skills

• Possess outstanding written & verbal communication skills including dynamic public-speaking skills (webinars/presentations).
• Results-oriented and strong decision-making skills with the ability to prioritize multiple tasks while meeting company objectives.
• Proficient in MS Office applications, including competent skills in PowerPoint, Excel, Word.
• Must commit to delivering high-level of customer service across all departments and organization.
• Willingness to adhere to company policy & procedures as outlined in the Employee Handbook.
• Ability to travel nationally and internationally, hold a valid passport, driver's license, and maintain a clean driving record. Ability to work evenings and/or weekends.
  
  

Key Performance Indicators

• Revenue Targets, monthly, quarterly, and annually or as assigned.
• Strategic Account (assigned FIT Travel agencies) managed growth and development.
• Facilitation of GSO and Marriott Luxury Group collaboration and utilization.
  
  

Work Environment

• Corporate and/or virtual office based, significant travel is required.
• Full time (40-hour work week) subject to scheduled activity including possible evenings and weekend.
  
  

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.