Logistics Coordinator / Logistics Executive

Job Description

Summary of position:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

This role is r esponsible for the timely daily shipment order execution and management. The role involves booking and shipment coordination, liaising with various stake holders for warehousing and transportation, shipping document preparation, and regulatory custom and trade compliance.

Responsibilities

Scope of work & Responsibilities

Export/Import

• Receive and process shipment orders triggered by Customers.
• Book freight with nominated carriers based on customer's carrier routine guide.
• Provide quotation on other services such as warehousing and transportation and documentation services.
• Liaise with the truckers to collect and truck empty containers from depot to customer premise for stuffing, and to launch the laden container to port thereafter.
• Prepare Permits and other relevant Applications/Declaration.
• Prepare Letter of Credit & final shipping documents
• Monitor shipping documents for shipment clearance, and other regulatory compliance.
• To conduct or participate in team meetings and inter- team meetings across departments to resolve bottlenecks and enhance customer service to customers.
• To create a culture of customer service excellence by responding to customers promptly and proactively.
• To render advice and assistance to customer to resolve shipping issues encountered.
• Attend or hold regular Monthly Operation Meetings with Customers to obtain feedback on the company’s service performance and resolve operation issues.
• To investigate customer’s complaints and recommend corrective and preventive actions to resolve the issues.
• To work with current teams and teams of other departments to deliver great Customer experience to existing and prospective customers.
  
  

Job Requirements

Experience

• 3 – 5 years relevant working experience in Sea operations.
• Fresh “Logistics and Supply Chain Management” graduates or equivalent from Polytechnics and Universities are welcome to apply.
  
  

Qualification

Diploma or Degree holders in “Logistics and Supply Chain Management” or equivalent.

Knowledge/Skills

MS Office, especially Excel

Good understanding of IT System, such as SAP, will be an advantage.

Personal Traits

Commitment to Work Excellence

Strong interpersonal communication skill

Good Customer Service