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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Any Question? Contact us
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Jobs or company...

Customer Experience Team Lead

Salary undisclosed

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About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

We’re looking for a passionate and professional Customer Experience Team Lead to guide our Customer Experience Consultants and elevate our driver support services!

Your Role on Our Journey:

As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential in fostering a positive, proactive environment that prioritizes driver satisfaction, operational efficiency, and continuous improvement.

Your Day-to-Day Adventures:

  • Lead, support, and inspire a team of Customer Experience Consultants, ensuring they meet service standards and performance goals.
  • Oversee and ensure prompt, effective resolution of driver requests, concerns, and follow-ups, aiming for high satisfaction level.
  • Act as a point of escalation for complex driver issues, providing solutions or recommendations and maintaining driver satisfaction.
  • Regularly review team performance metrics, identify areas for improvement, and implement coaching and training to address gaps.
  • Develop and refine processes to improve customer support efficiency and consistency, always aiming for the best standards.
  • Maintain strong, lasting relationships with drivers, fostering a supportive community within the Lumens ecosystem.
  • Collaborate with the team to identify upselling opportunities for new vehicle upgrades or contract renewals.
  • Continuously collect driver's feedback, analyze trends, and provide insights to improve Lumen's service offerings and customer journey.

What Makes You a Perfect Fit:

  • At least 5 years of experience in a customer-focused role, with at least 2 years in a Team Lead of Supervisory position
  • Strong problem-solving skills with an empathetic, proactive approach to resolving driver issues
  • Demonstrated ability to lead and inspire a team, with a track record of achieving or surpassing performance goals
  • Ability to identify and act on upselling opportunities, blending customer support with sales-driven objectives
  • Proficient in using CRM systems and reporting tools to monitor team performance and identify areas for improvement

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Be part of a journey that matters and help us turn every drive into a delightful experience!

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