Client Manager

Critical Tasks And Expected Contributions/Results

• Key contact to intermediaries and clients for defined experience rated book of business
• Engage and build strong relationships with intermediaries and/or clients
• Pro-actively manage and successfully negotiate profitable renewal retention of defined experience-rated and portfolio-rated book of business
• Provide consistent and quality support to intermediaries and/or clients by answering queries and collaborating with internal stakeholders to promptly resolve service issues
• Lead employee communication meetings (English) as required by intermediaries and clients.
• Prepare and present customized claims analytics reports for large experience-rated clients
• Organize and plan process trainings for key brokers as needed
• Identify areas of process improvement and collaborate with respective stakeholder functions in executing changes
• Manage ad-hoc assignments as required
• Ability to foster collaboration, value perspectives of others and gain support and buy-in for organizational proposals
• Liaise with internal departments, e.g., underwriting, claims teams, marketing, in line with established procedures to ensure optimum service deliveries to client
  
  

Developmental Value Of Position

• Ability to work independently to achieve retention and financial targets set on assigned portfolio
• Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals
  
  

Experience/Knowledge, Education And Other Requirements

• University education required
• English language competency
• Great communication skills
• 8 years of experience
• Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred.
• Excellent communication skills, both written and spoken
• Influencing and negotiating
• Team player with strong interpersonal skills
• Independent, self-motivated and responsible
• Adept at meeting tight deadlines and managing priorities (working under pressure)
• Solid knowledge of Microsoft applications such as Word, Excel, PowerPoint and Outlook
  
  

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.