Specialist II, Ground (Procedures & Training)

Summary

Looking for an experienced executive to join Scoot Ground Services, training section. Responsibilities include training and enhancing competencies of Scoot Ground department and service providers staff across the network. You will be planning, improving and conducting training for all our service providers.

Job Description

Responsibilities

Training Management

• Manage to ensure that our service partners are familiar with the Scoot product and policies and are updated of such changes via our continuous training efforts.
• Responsible for managing the Workday Learning system for Ground Department. It includes managing user data, training materials in e-learning format.
• Managing and administering of all training matters which includes upkeeping training records and materials.
  
  

Training

• Conduct training for the following: DCS system, Passenger Handling Training, Ramp training. Narrow Body Weight & Balance Document Training (Any other compliance/station specific training that might be required to be conducted), Load control training for Wide body (line stations and CLC), Dangerous Goods (DG) Training.
• Communicate and ensure understanding of training requirements and expectation to the trainees.
• Conduct and enforce integrity of Assessments
  
  

Load Control

• Coordinate with appointed CLC service provider and line stations to ensure load control functions are fulfilled as per service agreements
• Draft Service Level Agreement Letters for issuance to CLC service providers and monitor follow up
• Assist in investigation of load control related incidents
• Monitor and support special flights such as delivery flights and inaugural flights
• Draft Load Control Instructions (LCIs) and assist in distribution to network stations
  
  

Procedures Management

• Communicate with our service partners to ensure they are familiar and comply with the Scoot product and policies and are updated of such changes via our continuous training efforts.
• Maximize resources for efficiency and productivity.
• Build relationships with service partners, agencies, and potential partners for the growth of Scoots operational needs.
• Coordinate and engage with various stakeholders across other departments to achieve a favorable outcome taking into regard their best interest.
• Establish and document Standard Operating Procedures (SOP) for operations manuals (Ground Services Manual (GSM), Cargo Procedures Manual (CPM) & Load Control Manual (LCM)).
• Explore opportunities for Improvement in services delivery and to improve the service delivery of our business model.
• Provide directions, guide teams in product roadmaps, coordinates work within the project team, mentors team members and lead in resolving complexed issues.
  
  

Other Duties

• Manage SharePoint including access to network stations
• Assist in station start-ups.
• Conduct internal and station audits
  
  

Requirements

• Diploma in relevant field
• Extensive experience in Airport Operations and conversant with operational processes and terminologies used
• Meticulous in administrative work
• Knowledge of Competency-based Training and Assessment (CBTA) framework
• Experience in development of training content
• Excellent time management and organizational skill
• Strong collaboration ability with cross-departmental functions
  
  

Skills

Accident And Incident Response Management, Accident And Incident Response Management, Airport Operations, Airport Systems, Articulate 360, Artificial Intelligence (AI), Audit, Aviation Safety, Aviation Security, Business Continuity Management, Business Process Re-Engineering (BPR), Classroom Training, Communication, Conflict Management, Continuous Improvement (CI), Contract Management, Crisis Management, Critical Thinking, Customer Service Management, Dangerous Goods Management, Decision Making, Development Planning, Digital Learning, Disruption Management, Documentations {+ 37 more}