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Head/Lead, Product Growth & Insights

Salary undisclosed

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About the team

As a team, we deliver easy, innovative and personalised integrated Shopping & Dining experiences across all channels for our customers, and drive sustainable growth for the FairPrice Group.

Head of Product Growth

Join us as a pivotal member of the Product Management & UX team, where you'll be instrumental in scaling our product, driving value creation and user engagement through Product analytics & insights, Continuous experimentation, and Growth initiatives.

Key responsibilities

  • Lead and mentor the Product insights & Performance team and the Growth & Experimentation team
  • Champion a data-driven, hypothesis-based rapid experimentation driven culture
  • Translate strategy into actionable product metrics, extracting insights from user behavior and digital interactions across various digital & omnichannel touchpoints
  • Establish data as a product by developing and maintaining tag plans across data tools, while promoting their usage and adoption
  • Drive key metrics through experimentation across features & customer journeys
  • Lead the experimentation practice capability and work with Product/Design/Business teams to design & execute experiments
  • Develop a comprehensive growth strategy across the customer journey, from understanding the funnels, proactively managing key metrics, and actively searching for new growth opportunities
  • Play a key role in our strategic product vision
  • Inspire and collaborate closely with cross-functional teams, including Business Units, Engineering, Data Science, Design, and Marketing, to achieve growth objectives

You might be a great fit if…

  • You have exceptional analytical skills and are excited about solving complex challenges
  • You‘re passionate about making things happen
  • You have a strong leadership, with ability to drive results for cross-organisation projects and efficient project and stakeholder management skills
  • You are comfortable influencing others and communicating clearly
  • You have a flexible and entrepreneurial mindset
  • You are a strategist and can see the big picture and what lies beyond
  • You are passionate about mentoring a team, fostering a culture of innovation, impact and collaboration
  • Deep domain expertise in User Growth strategy (activation, retention, monetization)
  • Strong understanding of product & user behavior metrics, with ability to plan & execute a product-based growth strategy across the customer journey, from understanding the funnels, optimizing key metrics, and championing an experiment-driven culture
  • Capacity to translate business strategy into actionable product metrics and roadmap strategy and priorities
  • In-depth understanding of users behavioral data across sources
  • Able to drive and plan for enhancement of in-app user data as a capability, through consistent event instrumentation & taxonomy, to enable data-informed decisions
  • Enable business team to drive opportunities through metrics definition, deep-dives, user journeys/funnels analysis, causal drivers

Qualifications

  • 8-10 years of experience in product management, top-tier consulting, co-founder or related technical role
  • Experience in a similar industry or domain, such as SaaS, e-commerce, or fintech, is highly desirable.
  • Proven track record of delivering high-impact outcomes
  • 5 years of relevant experient in Product Management/Growth at a B2C technology company, experience from top-tier consulting firm with a strong digital / tech focus
  • Managerial experience
  • Familiarity with emerging technologies and their potential applications within the product domain
  • Advanced degree such as an MBA or Master's from a top university in a relevant discipline is a plus

If you are passionate about product & growth and eager to make a meaningful impact in the way Singapore’s customers shop & dine, we invite you to join our team and help us redefine the future of food & grocery retail!