IT Policy & Compliance Management
$ 5,000 - $ 5,000 / Per Mon
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Key Responsibilities:
As a staff member of the CIO Office, support the CIO Office in process improvement, IT service and feedback management to improve client satisfaction levels:
Support in IT communication matters, which include preparation, design and curation of bi-monthly ITSS eNewsletter, Comm guides, aid in graphic design and video editing for IT communication.
Support for end-to-end ITSS events and engagement initiatives and activities (i.e. IT roadshows/briefings, ITSS division events, which include planning and preparation, liaising with stakeholders, logistics, smooth running of event, post event-review and follow-up.
Support in process and feedback management, including track and follow up with relevant parties on issues closure to meet service targets and ensure feedback from various platforms is timely addressed.
Support in service performance metrics reporting to identify trends and areas for improvement and support in implementing workflows, procedures, guides and tools to improve operational efficiency and service delivery.
Support in administering Service Management Portal and Intranet’s for ITSS.
Support in other CIOO administrative or operational work which may arise. This includes collating inputs from ITSS teams and beyond, designing and conducting ITSS surveys/polls, and assisting ITSS management in document, workflow, and knowledge management.
Qualifications and Skills:
A recognized diploma in IT or related discipline.
At least 2 years of relevant work experience, preferably in IT support or service management roles.
Proficiency in English language and good written and verbal communication skills.
Good problem-solving, analytical and organizational skills.
Meticulous, positive attitude and willingness to learn.
Proficient in using M365 including Excel (formulas, pivot tables etc.) PowerPoint, MS Teams, Forms and Microsoft SharePoint and other Collaboration and virtual conference tools (e.g., Zoom)
EA License No.: 06C5060
As a staff member of the CIO Office, support the CIO Office in process improvement, IT service and feedback management to improve client satisfaction levels:
Support in IT communication matters, which include preparation, design and curation of bi-monthly ITSS eNewsletter, Comm guides, aid in graphic design and video editing for IT communication.
Support for end-to-end ITSS events and engagement initiatives and activities (i.e. IT roadshows/briefings, ITSS division events, which include planning and preparation, liaising with stakeholders, logistics, smooth running of event, post event-review and follow-up.
Support in process and feedback management, including track and follow up with relevant parties on issues closure to meet service targets and ensure feedback from various platforms is timely addressed.
Support in service performance metrics reporting to identify trends and areas for improvement and support in implementing workflows, procedures, guides and tools to improve operational efficiency and service delivery.
Support in administering Service Management Portal and Intranet’s for ITSS.
Support in other CIOO administrative or operational work which may arise. This includes collating inputs from ITSS teams and beyond, designing and conducting ITSS surveys/polls, and assisting ITSS management in document, workflow, and knowledge management.
Qualifications and Skills:
A recognized diploma in IT or related discipline.
At least 2 years of relevant work experience, preferably in IT support or service management roles.
Proficiency in English language and good written and verbal communication skills.
Good problem-solving, analytical and organizational skills.
Meticulous, positive attitude and willingness to learn.
Proficient in using M365 including Excel (formulas, pivot tables etc.) PowerPoint, MS Teams, Forms and Microsoft SharePoint and other Collaboration and virtual conference tools (e.g., Zoom)
EA License No.: 06C5060
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