Customer Service Representative | Woodlands & On-site | From $3,500 + AWS
$ 5,000 - $ 5,000 / Per Mon
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Key Responsibilities
Technical Troubleshooting & Support:
Use mechanical knowledge to troubleshoot and resolve on-site technical issues.
Plan and allocate resources for troubleshooting.
Implement risk management to ensure service efficiency.
Client Communication & Relationship Management:
Provide prompt after-sales support, addressing customer inquiries and concerns.
Conduct client visits to monitor service quality and assess client needs.
Build and maintain strong client relationships for continued satisfaction.
Collaborative Solution Implementation:
Work with internal teams to resolve customer concerns.
Engage in discussions for service process improvements.
Additional Responsibilities:
Take on tasks aligned with business objectives.
Stay updated on relevant engineering principles.
Qualifications
Experience:
Minimum 3 years in a mechanical role or related industry.
Proven experience in customer service and client relationship management.
Education: Degree in Mechanical Engineering or related field.
Skills:
Strong verbal and written communication.
Fluent in Mandarin for communication with regional stakeholders.
Flexible, adaptable, and eager to learn.
Work Schedule
Working Hours: 9:00 am - 5:00 pm, Monday to Friday
Rest Days: Saturday & Sunday
EA Personnel Name: Chiew Re Xuan
EA Personnel No: R24123197
EA License No: 23C1703
Technical Troubleshooting & Support:
Use mechanical knowledge to troubleshoot and resolve on-site technical issues.
Plan and allocate resources for troubleshooting.
Implement risk management to ensure service efficiency.
Client Communication & Relationship Management:
Provide prompt after-sales support, addressing customer inquiries and concerns.
Conduct client visits to monitor service quality and assess client needs.
Build and maintain strong client relationships for continued satisfaction.
Collaborative Solution Implementation:
Work with internal teams to resolve customer concerns.
Engage in discussions for service process improvements.
Additional Responsibilities:
Take on tasks aligned with business objectives.
Stay updated on relevant engineering principles.
Qualifications
Experience:
Minimum 3 years in a mechanical role or related industry.
Proven experience in customer service and client relationship management.
Education: Degree in Mechanical Engineering or related field.
Skills:
Strong verbal and written communication.
Fluent in Mandarin for communication with regional stakeholders.
Flexible, adaptable, and eager to learn.
Work Schedule
Working Hours: 9:00 am - 5:00 pm, Monday to Friday
Rest Days: Saturday & Sunday
EA Personnel Name: Chiew Re Xuan
EA Personnel No: R24123197
EA License No: 23C1703
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