Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Head of Contact Centre Client Service Management (SVP) – exclusive mandate

Salary undisclosed

Apply on

Linkedn
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In this exciting role, you'll collaborate closely with the Head of Operations to inspire and guide dedicated staff, ensuring they consistently deliver outstanding customer service. You'll play a key role in elevating customer satisfaction by swiftly and effectively addressing feedback from customers and merchants. Plus, you'll lead initiatives to enhance our processes, systems, and team skills, all aimed at creating exceptional experiences for our customers.

Key Responsibilities:

  • Lead and Inspire: Manage and motivate a talented team of customer service and call centre staff to deliver top-notch services to customers and merchants while overseeing daily operations.
  • Achieve Excellence: Set, monitor, and meet key performance indicators (KPIs) such as average handling time, first-call resolution, and customer satisfaction, all aligned with our organizational goals.
  • Resolve Issues: Swiftly address escalated client concerns and act as a key contact for complex service cases, ensuring prompt and effective solutions.
  • Develop Talent: Organize training sessions on product updates, customer service skills, and compliance to enhance team competencies and performance.
  • Optimize Resources: Manage staffing schedules to ensure optimal coverage and service levels, actively participating in hiring and talent management.
  • Drive Improvement: Collect and analyze client feedback to identify opportunities for continuous service enhancements.
  • Manage Budgets: Oversee operational costs to ensure efficiency and adherence to budgetary constraints.
  • Ensure Compliance: Guarantee that team activities comply with regulatory requirements and company policies, especially in handling sensitive financial information.
  • Engage Stakeholders: Build and maintain relationships with both internal and external stakeholders for effective issue resolution and project/process improvements.

Requirements:

- Degree in Banking and Finance or a related field

- 8-10 years of call centre experience, including 4 to 5 years as a Team Leader or Supervisor, with proven team management skills

- Results-oriented and focused on delivering exceptional customer service

- Strong passion for resolving customer complaints and enhancing the customer experience

- Solid operational knowledge of branch banking

- Comprehensive understanding of call centre environments, KPIs, and best practices

- Hands-on experience with contact centre technologies, including ACD, IVR, PABX, Workforce Management Systems, Quality Monitoring Systems, and CRM Systems

Please reach out to Matthew Ng at http://wa.me/6569500388 or send your CV to [email protected] for a confidential discussion.

Only successful candidates will be notified.

EA License No: 16S8066 | Registration No. R1108941

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