Senior IT Manager

Nice to Meet You! We are Ascenda

Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.

We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

About The Role

As Senior IT Manager, you will oversee Ascenda’s internal IT systems, employee endpoints, and end-user support, ensuring that our global workforce is equipped with the right hardware, software, and tools to operate efficiently and securely. If you're looking to apply your IT experience in a dynamic environment where you'll shape the internal IT roadmap, support a growing global workforce, and lead impactful projects, this role offers the opportunity to drive IT innovation at a growing global SaaS company.

Key Responsibilities

• Oversee the management and maintenance of IT systems, endpoints, and infrastructure to ensure optimal performance and security.
• Craft and execute the IT roadmap, continuously identifying opportunities to enhance employee productivity through process improvements and the introduction of new tools.
• Manage a fleet of mostly Mac (> 95%) and Windows workstations and software for a global remote workforce
• Lead and mentor the growing team of IT engineers, providing guidance on day-to-day operations and career development.
• Develop and implement IT policies, processes, and best practices that align with company objectives and goals
• Collaborate with cross-functional teams (e.g. HR, finance) to understand business needs and provide IT solutions that support growth.
• Manage vendor relationships and IT service providers, including contract negotiations and performance monitoring. (e.g. Google workspace, Slack, Atlassian, Office 365, Jamf, Notion, etc)
• Ensure that our IT systems and processes are compliant with our compliance standards, and maintain a strong security posture
• Help with security/compliance initiatives, training, vulnerability management, DLP, incident management, and audits
• Optimize IT costs where relevant, including evaluating and implementing cost-effective solutions and managing budget expenditures.
  
  

What We're Looking For

You are a good fit if you:

• Have several years of experience managing a fleet of macOS devices at scale via an MDM solution, and are familiar with Apple Business Manager and DEP.
• Like autonomy and are a natural leader with a willingness to spot and propose improvements, take initiative and work with your team to achievement key milestones.
• Have experience with managing Microsoft Windows devices and Intune.
• Enjoy helping people and providing top of the line support, have excellent verbal and written communications skills.
• Have strong project management skills and experience implementing IT projects.
• Have experience in leading and developing high-performing IT teams.