Senior Associate, End Point Engineering

Join Pfizer's Workforce Platforms team and contribute to a future where healthcare reaches patients globally in innovative and impactful ways. In this role, you’ll have the opportunity to shape critical solutions, collaborate with a supportive team, and grow your expertise in a dynamic and forward-thinking environment.

The Workforce Platforms organization delivers cutting-edge solutions for Pfizer’s enterprise applications and essential business functions.

How You’ll Make an Impact

• Design, implement, and support LRS VPSX and MFPsecure solutions to enhance Pfizer's managed print services.
• Develop, execute, and optimize endpoint engineering projects.
• Create and maintain system documentation, including technical specifications, program logic, and flowcharts.
• Manage endpoint hardware and software lifecycle effectively, ensuring smooth operation.
• Collaborate across teams to ensure Managed Print Solutions align with business goals.
• Drive continuous improvement in Managed Print processes and procedures.
• Offer technical guidance and mentorship to junior team members.
• Resolve complex endpoint engineering challenges.
• Manage vendor relationships and ensure compliance with company policies and regulatory requirements.

Role Responsibilities

• Troubleshoot enterprise printers remotely and resolve issues to maintain seamless operations.
• Contribute your expertise to moderately complex projects, managing time effectively to meet targets and deadlines.
• Plan short-term work activities, ensuring tasks are executed efficiently to support project success.
• Apply your skills and knowledge to make meaningful contributions to your team.
• Make decisions to address moderately complex challenges and innovate in standard scenarios.
• Work in adaptable ways, navigating ambiguous situations and supporting your team’s success.
• Operate independently under general supervision, bringing your initiative and independent problem-solving skills to the role.
• Solve loosely defined issues, applying analytical and creative thinking to drive solutions.
• Participate in regular feedback and review sessions, with the opportunity to mentor peers.
• Exercise sound judgment to refine methods and techniques, applying an innovative approach to process improvement.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum of three years of experience in endpoint engineering, IT infrastructure, or a similar technical role.
• Proven troubleshooting skills, with experience following established processes and communicating effectively with end users.
• Strong technical proficiency with endpoint engineering tools and technologies.
• Experience with virtual print software, particularly LRS VPSX and MFPsecure.
• Demonstrated success in managing and deploying enterprise-level print solutions.
• Excellent problem-solving and troubleshooting skills for complex technical challenges.
• Strong communication skills and experience working in a collaborative, team-oriented environment.
• A commitment to continuous learning, keeping up with trends and advancements in endpoint engineering.

Work Location Assignment: Hybrid

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!