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Legal Triage Operations Support Analyst

Salary undisclosed

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About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Visit us at www.accenture.com.

Responsibilities:


  • Be involved in Analysis and Investigations.

  • Incumbent is required to work closely together with the client's law enforcement teams that handle compliance workflows

  • Analyze customer requests for validity and urgency

  • Interface with multiple functional areas to investigate cases and acquire information

  • Accurate review and entry of required data points

  • Identify and escalate emergency requests, as needed

  • Clarify request information, issues, and inquiries

  • Manage open and unresolved tasks under individual ownership

  • Discover workflow inefficiencies and suggest solutions to improve operations

  • Willingness to work with sensitive, adult, and controversial content

  • Strong communication and organizational skills

  • Demonstrated teamwork and collaboration in a professional setting


  • Job Requirements


  • Minimally a Diploma holder in Business or other relevant area of studies or work experience

  • 1 – 2 years of customer service experience, exposed to high operational KPIs/SLAs

  • Flexible and quick learner, able to adapt to continuously evolving changes at client project

  • Strong soft skills: Self-Confidence, Dealing with Complexity

  • Excellent communication skills in English: verbal, written skills

  • Demonstrate speed at carrying out tasks, agility, critical-thinking, and problem-solving skills, ability to learn quickly

  • Self-driven with attention to detail and follow-through to closure of issues

  • Ability to multi-task and work under pressure in a fast-paced environment


  • Work Arrangements:


  • Fully Work-from-home

  • Working Hours: 8.30am – 5.30pm.

  • Monday – Friday work schedule (occasional weekend coverage), OR

  • Friday – Tuesday work schedule, permanently (rest day on Wednesday and Thursday off)

  • Willing to support on PH holiday