Legal Triage Operations Support Analyst
Salary undisclosed
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About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.
Visit us at www.accenture.com.
Responsibilities:
Be involved in Analysis and Investigations.
Incumbent is required to work closely together with the client's law enforcement teams that handle compliance workflows
Analyze customer requests for validity and urgency
Interface with multiple functional areas to investigate cases and acquire information
Accurate review and entry of required data points
Identify and escalate emergency requests, as needed
Clarify request information, issues, and inquiries
Manage open and unresolved tasks under individual ownership
Discover workflow inefficiencies and suggest solutions to improve operations
Willingness to work with sensitive, adult, and controversial content
Strong communication and organizational skills
Demonstrated teamwork and collaboration in a professional setting
Job Requirements
Minimally a Diploma holder in Business or other relevant area of studies or work experience
1 – 2 years of customer service experience, exposed to high operational KPIs/SLAs
Flexible and quick learner, able to adapt to continuously evolving changes at client project
Strong soft skills: Self-Confidence, Dealing with Complexity
Excellent communication skills in English: verbal, written skills
Demonstrate speed at carrying out tasks, agility, critical-thinking, and problem-solving skills, ability to learn quickly
Self-driven with attention to detail and follow-through to closure of issues
Ability to multi-task and work under pressure in a fast-paced environment
Work Arrangements:
Fully Work-from-home
Working Hours: 8.30am – 5.30pm.
Monday – Friday work schedule (occasional weekend coverage), OR
Friday – Tuesday work schedule, permanently (rest day on Wednesday and Thursday off)
Willing to support on PH holiday
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.
Visit us at www.accenture.com.
Responsibilities:
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