Assistant Manager, Customer Service

Job Description

Be part of the Customer Service function in the Oil & Petroleum industry in supporting all logistical requirement for the customer, managing berth and cargo planning, shipping and cargo documentation, Customs administration, month-end closing duties including all the department’s administrative duties.

Key Responsibilities

• Optimize and efficiently schedule the berthing of vessels and daily terminal activities for customers, through planning and coordinating, and must be on call standby (24/7) during assigned planning period.
• Responsible in coordinating and resolving customers’ logistical needs through coordination with Operations and other departments.
• Accountable for the administration of all petroleum shipping and cargo documentation.
• Responsible for coordinating and resolving issues with counterparties such as Singapore Customs, MPA, PSA, EDB or any other shipping agents and surveyors to manage the customers’ requirement.
• Ensure all month-end activities such as invoices, accruals and payment requisitions are timely and accurately generated.
• Ensure timely and accurate compilation of information and reporting to Singapore Customs.
• Responsible for reports on issues relating to logistical or product incidents (including high variance and contamination), and other management reports.
• Subject Matter Expert in company's electronic Terminal Management System and coaching users.
• Provide coaching to teammates on all customer service functions and duties.
  
  

Requirements

• Minimum Diploma in any discipline.
• Proficient in knowledge of oil and petroleum products.
• Possess strong competency in Oil & Petroleum Terminal’s Customer Service skill sets.
• Possess good critical analysis and strong problem-solving skills.
• Possess excellent written and verbal communications, presentation and interpersonal skills and able to communicate with Management levels.
• Able to work independently and function well even when in stressful situations, and as a co-operative team-member.
• Must be on standby 24/7 during planning period and able to work after office hours when require