Customer Relationship Manager - Singapore
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The Customer Relationship Manager will be responsible for managing and nurturing client relationships, ensuring high levels of customer satisfaction, and driving business growth. This role requires a proactive individual with excellent communication skills, a strong work ethic, and the ability to work independently. Industry experience is not essential; we value attitude, capability, and dedication above all.
Sponsorship available.
ESSENTIAL DUTIES & RESPONSIBILITIES
Client Management: Develop and maintain strong relationships with key clients, understanding their needs and ensuring their satisfaction.
Customer Engagement: Implement and manage customer engagement strategies to enhance client experience and loyalty.
Client Development: build and nurture relationships with prospective clients, educating them on GLX Digital and its products and helping to bring them into sales funnel.
Collaboration: Work closely with cross-functional teams to deliver tailored technology solutions that meet client requirements.
Feedback Collection: Conduct regular client meetings and feedback sessions to identify areas for improvement and drive service enhancements.
Reporting: Maintain detailed records of client interactions and provide regular reports on customer satisfaction and engagement metrics.
QUALIFICATIONS
Education: Bachelor’s degree in business administration, marketing, or a related field.
Certifications: Relevant certifications in customer relationship management or project management are a plus.
Languages: Fluency in English; additional languages are an advantage.
KNOWLEDGE & SKILLS
· Excellent communication and interpersonal skills
· Strong problem-solving and conflict resolution abilities
· Ability to work independently and as part of a team
· Proficiency in CRM software and Microsoft Office Suite will be highly regarded
EXPERIENCE
Minimum of 2 – 4 years experience in a customer facing role, preferably in the technology sector.
PERSONAL QUALITIES
Dynamic and Proactive: A self-starter who takes initiative and drives projects forward.
Customer-Focused: Passionate about delivering exceptional customer service and building lasting relationships.
Personable: Possess a friendly, approachable, and engaging demeanor that makes it easy to connect with others and build positive relationships.
Adaptable: Able to thrive in a fast-paced, dynamic environment.
Ethical: Demonstrates a strong work ethic and integrity in all interactions.