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Senior Systems Administrator

$ 9,500 - $ 12,000 / month


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Job Description

  • Minimum of 8 years in systems administration and technical support, with a strong emphasis on desktop environments and user support.
  • Provide comprehensive support for Windows 10, 11, and Mac operating systems, ensuring a seamless user experience.
  • Configure user profiles, including email (Outlook), printers, scanners, network shares, and other essential applications.
  • Manage the onboarding and offboarding processes for users, ensuring smooth transitions and appropriate access management.
  • Diagnose and resolve Level 1 and Level 2 technical issues across various platforms, delivering timely and effective solutions.
  • Provide support for mobile devices, including Android and iOS, and troubleshoot related applications.
  • Setup, deploy, and maintain end-user machines in diverse environments, including manufacturing and research and development labs.
  • Conduct PC refresh projects to upgrade hardware and software in alignment with organizational needs.
  • Actively engage in technical discussions with clients and internal teams to understand requirements and deliver effective solutions.
  • Collaborate with IT professionals to enhance system performance and overall user satisfaction.
  • Utilize ticketing systems for efficient issue tracking and resolution management.
  • Oversee the migration of operating systems from Windows 10 to Windows 11, ensuring minimal disruption to end users.
  • Maintain accurate documentation of processes, configurations, and user support activities.
  • Develop and maintain scripts for automating routine tasks and improving operational efficiency.
  • Utilize tools for monitoring, configuration management, and automation.
  • Install, configure, and maintain operating systems, software applications, and hardware components.
  • Ensure optimal configuration of servers, network devices, and related infrastructure.
  • Generate and present reports on system performance and user support metrics for management review.
  • Experience with Microsoft Enterprise configurations and management.
  • Proficiency in ticketing and inventory tools, including ITSM, ServiceNow, Flexera, and StockRoom.
  • Excellent problem-solving abilities and adeptness in fast-paced environments.
  • Strong communication and interpersonal skills, demonstrating a commitment to providing outstanding customer service.