Spa Manager (Oasia Resort Sentosa by Far East Hospitality
Salary undisclosed
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Summary
The Spa Manager, will play a pivotal role in shaping exceptional experiences for our guests by embodying and elevating the essence of relaxation and wellness. With your expertise, our spa will continue to be a sanctuary where guests can unwind and rejuvenate, making each visit an unforgettable journey into deep relaxation.
Responsibilities
Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
Take full management responsibility within the Spa acting as Duty Manager and Spa Representative as required.
Responsible for Opening/Closing Procedures when on duty.
Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
Provide operational support to all spa departments when required.
To ensure that all treatments carried out in the spa are in line with agreed procedures.
Plan an annual calendar of events and promotions and to review success with the Hotel Manager.
Ensure the programme of activities and events within the Spa are advertised, supported and meet guest expectations and to ensure that all spa staff understand the content of the programme.
Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.
Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out
Ensure that the Spa’s cleanliness and image are in line with agreed standards and are reviewed with key staff regularly
Requirements
Diploma/Degree in Business Administration or related.
Relevant certification in Spa Services
At least 5 year of relevant experience
Excellent communication and interpersonal skills
Willing to work shift hours including weekends, and public holidays
The Spa Manager, will play a pivotal role in shaping exceptional experiences for our guests by embodying and elevating the essence of relaxation and wellness. With your expertise, our spa will continue to be a sanctuary where guests can unwind and rejuvenate, making each visit an unforgettable journey into deep relaxation.
Responsibilities
Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
Take full management responsibility within the Spa acting as Duty Manager and Spa Representative as required.
Responsible for Opening/Closing Procedures when on duty.
Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
Provide operational support to all spa departments when required.
To ensure that all treatments carried out in the spa are in line with agreed procedures.
Plan an annual calendar of events and promotions and to review success with the Hotel Manager.
Ensure the programme of activities and events within the Spa are advertised, supported and meet guest expectations and to ensure that all spa staff understand the content of the programme.
Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.
Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out
Ensure that the Spa’s cleanliness and image are in line with agreed standards and are reviewed with key staff regularly
Requirements
Diploma/Degree in Business Administration or related.
Relevant certification in Spa Services
At least 5 year of relevant experience
Excellent communication and interpersonal skills
Willing to work shift hours including weekends, and public holidays
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