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About the Company
At Tag, we bring big ideas to life. As a leading creative production and sourcing partner, we work with some of the world’s biggest brands and agencies, delivering content at scale to create campaigns that are more impactful, more effective and more efficient.
We believe that the combination of different ideas, experience, backgrounds and skillsets create a great place to work, and we are committed to promoting an inclusive, equitable and diverse culture where each employee feels supported and empowered.
But don’t just take our word for it! We are proud to have recently won awards for Best Culture, Production Agency of the Year and Outstanding SME in Gender Equality, Family Status Equality and Racial Equality and Inclusion. Check out www.tagww.com to learn more.
About the Role
The Regional Globalization Director is a client-focused role responsible for overseeing and delivering globalization services to a diverse client portfolio across the Asia-Pacific region.
Responsibilities
- Manage client relationships on a daily basis, ensuring service delivery meets client needs.
- Lead the client onboarding process for localization and globalization services, facilitating smooth transitions across global, regional, and local levels.
- Develop frameworks that address regional market complexities, regulatory requirements, and cultural differences.
- Provide guidance to the Globalization Team on project timelines and budgets.
- Oversee billing processes, working with Finance to generate monthly billing reports.
- Present financial reports to clients detailing spending and service utilization.
- Conduct client presentations and attend meetings proactively and independently.
- Perform follow-up actions, including client satisfaction surveys, to maintain high-quality standards and strengthen relationships.
- Identify and pursue potential new business opportunities with existing clients to enhance profitability.
- Support the Globalization team by managing escalation and issue resolution per client complaint protocol.
- Take an active role in researching and testing new developments, including studio integration, workflow tools, and project management enhancements.
- Conduct competitor analysis to keep up with market trends and offerings.
- Identify and address training needs within the team.
- Provide feedback on process improvements, including workflow efficiency, communication protocols, and standardized service timelines.
Qualifications
- Bachelor’s degree in a relevant field, or an equivalent combination of education and experience.
- Minimum of 5+ years of experience in an advertising or translation agency.
- Proficiency in MS Office applications, including Word, PowerPoint, and Excel.
- Basic understanding of P&L Management.
- 5+ years of experience with industry-leading Translation Software (CAT Tools).
- At least 5+ years of people management experience.
- Proven experience managing multi-regional or global accounts, with strong cross-cultural communication and international strategy skills.
- Bilingual in English and another Asian language(s) is an added advantage.
- Excellent customer service skills with the ability to foster positive client relationships.
- Strong written, interpersonal, and presentation skills.
- Highly organized with meticulous attention to detail.
- Ability to inspire, develop, and lead a team.
We offer competitive remuneration package and fringe benefits to the successful candidate. In addition, you will have an opportunity to work in a reputable company with excellent career exposure.
Interested parties please send us your full resume with expected salary and availability by clicking "Easy Apply"
As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.
Don’t let self-doubt get in the way of what could be a great opportunity. We know from research that while men tend to apply to jobs when they meet around 60% of the criteria, women and people from diverse backgrounds may not put themselves forward unless they check every box.
If you think this role could be a great fit for you, please do get in touch – even if you don’t meet every single requirement. Let’s have a chat and see if this could be the right role for you.
(All information provided will be treated in strict confidence and used solely for recruitment purpose).
