FRONT DESK EXECUTIVE
$ 1,800 - $ 1,800 / Per Mon
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Job description
Provide delightful service standards to the guests at all times. Greet guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay.
Conscious of any opportunities to upsell additional facilities and services, when appropriate.
Answer telephone calls at Concierge and respond to enquiries and requests promptly, efficiently and in a courteous manner during check-in, check-out and throughout the guest’s stay with us.
Comply with SOPs, policies and procedures. Practice safe work habits and adhere to sanitary, safety, security and emergency procedures.
Maintain confidentiality of all guest information and data and all proprietary information on our business.
Thoroughly understand our rooms categories, features, room rates, amenities and all other product knowledge.
Cashiering duties, checking cash float at the beginning and end of each shift to ensure at all times that amounts are correct and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
On a daily basis, inspect the cleanliness of the premises and oversee and coordinate with our housekeeping staff to ensure all rooms are clean and tidy for guests’ use.
Report any maintenance issues on a regular basis.
Manage guest feedback &/ complains in a productive manner.
Able to write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Ensure that your shift runs smoothly and that our guests experience seamless service.
Requirements
Minimum N levels. O levels in Hospitality or Diploma in Hospitality Management or in a related field.
Prior experience (1 to 2 years) in hotels, hostels and co-living businesses would be relevant.
Excellent communication and interpersonal skills.
Able to handle cash transactions in a responsible manner.
Able to work independently as well as in a team, Basic IT skills.
Willing to work on rotational shifts, weekends, and Public Holidays.
Provide delightful service standards to the guests at all times. Greet guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay.
Conscious of any opportunities to upsell additional facilities and services, when appropriate.
Answer telephone calls at Concierge and respond to enquiries and requests promptly, efficiently and in a courteous manner during check-in, check-out and throughout the guest’s stay with us.
Comply with SOPs, policies and procedures. Practice safe work habits and adhere to sanitary, safety, security and emergency procedures.
Maintain confidentiality of all guest information and data and all proprietary information on our business.
Thoroughly understand our rooms categories, features, room rates, amenities and all other product knowledge.
Cashiering duties, checking cash float at the beginning and end of each shift to ensure at all times that amounts are correct and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
On a daily basis, inspect the cleanliness of the premises and oversee and coordinate with our housekeeping staff to ensure all rooms are clean and tidy for guests’ use.
Report any maintenance issues on a regular basis.
Manage guest feedback &/ complains in a productive manner.
Able to write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Ensure that your shift runs smoothly and that our guests experience seamless service.
Requirements
Minimum N levels. O levels in Hospitality or Diploma in Hospitality Management or in a related field.
Prior experience (1 to 2 years) in hotels, hostels and co-living businesses would be relevant.
Excellent communication and interpersonal skills.
Able to handle cash transactions in a responsible manner.
Able to work independently as well as in a team, Basic IT skills.
Willing to work on rotational shifts, weekends, and Public Holidays.
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