Product Manager - Order Return & Refund, Marketplace

Job Description:

• Understand business direction and goals, align priorities and requirements with business teams and local markets
• Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return Refund experiences provided by the platform
• Drive product solutions and strategies to align with business direction, resolve user pain points and provide a more comprehensive and user-friendly Return & Refund experience to both buyers and sellers
• Continuously seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
• Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations especially on Return & Refund judging and policy setups
• Take the ownership of the entire product development lifecycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact

Requirements:

• Bachelor's degree in any field, preferably in Business Analytics, Information Systems, Computer Science, Engineering or equivalent
• 3+ years experience in e-Commerce or product management will be advantageous
• Excellent problem-solving skills, critical thinking abilities and data-driven decision making mindsets
• Good interpersonal skills and comfortable to engage stakeholders from both regional teams and local markets
• Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
• Adaptable, open-minded, and thrives in a dynamic environment