Full Time Customer Service Executive
$ 3,000 - $ 3,000 / Per Mon
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Full Time Customer Service Executive
(Quota is unavailable at the moment)
Duties and Responsibilities includes:
Reservation Management:
Handle restaurant reservations promptly and accurately through various channels, including phone, email, and online booking systems.
Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests.
Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail.
Resolving any booking issues or discrepancies in a professional manner.
Maintaining a deep knowledge of our products and promotions.
Upholding company policies and procedures related to reservations.
Contributing to the achievement of sales targets and revenue goals.
Assist to manage events administration
Assist to operationally run all events in our private events spaces (set up, service, tear down)
To assist manage each event and ensuring each event has the required staff/correct staffing levels
Guest Interaction:
Provide exceptional service to guests by addressing their questions like information about room rates, availability, and hotel amenities.
Assist guests with modifications or cancellations of their reservations, ensuring a smooth and hassle-free process.
Handle guest complaints and issues related to reservations with professionalism and a problem-solving attitude.
Qualifications:
Previous experience in a similar role within the hospitality industry is preferred.
Strong communication skills, both verbal and written.
Exceptional customer service and interpersonal skills.
Proficiency in using reservation management software.
(Quota is unavailable at the moment)
Duties and Responsibilities includes:
Reservation Management:
Handle restaurant reservations promptly and accurately through various channels, including phone, email, and online booking systems.
Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests.
Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail.
Resolving any booking issues or discrepancies in a professional manner.
Maintaining a deep knowledge of our products and promotions.
Upholding company policies and procedures related to reservations.
Contributing to the achievement of sales targets and revenue goals.
Assist to manage events administration
Assist to operationally run all events in our private events spaces (set up, service, tear down)
To assist manage each event and ensuring each event has the required staff/correct staffing levels
Guest Interaction:
Provide exceptional service to guests by addressing their questions like information about room rates, availability, and hotel amenities.
Assist guests with modifications or cancellations of their reservations, ensuring a smooth and hassle-free process.
Handle guest complaints and issues related to reservations with professionalism and a problem-solving attitude.
Qualifications:
Previous experience in a similar role within the hospitality industry is preferred.
Strong communication skills, both verbal and written.
Exceptional customer service and interpersonal skills.
Proficiency in using reservation management software.
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