Raffles Hotel Singapore - Spa Concierge (Casual Part Time)
Salary undisclosed
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The Spa Concierge is responsible for the good management of the appointment bookings, whilst supporting the collection of data and consolidation of reports. They are responsible for generating sales opportunities through a variety of techniques, develops and attains guest experience in the Spa and sells products and services offered by the spa. They are expected to maintain guests’ confidentiality and adhere to the PDPA policy.
Primary Responsibilities
Sales and Guest Experience
Full knowledge and understanding of Raffles Spa products and services.
Performs pre-consultation for all guests.
Escalates appropriately any billing or service issues.
Updates guest profile and treatment redemption record promptly and accurately.
Product Quality and Knowledge of Work
Maintains complete knowledge of:
All spa services, hours of operation.
Spa products.
Current promotions and activities.
Processes payments from guests for services ordered from the spa.
Administrative Duties and Inventory Management
Light administrative duties, such as updating guest profile, updating treatment usage in the system, sales report, filing and data entry.
Assists Spa Managers in maintaining a good level of spa collaterals and printing materials.
General Housekeeping and Maintenance
Ensures the general cleanliness of the spa.
Replenishes all writing materials and marketing collaterals at the reception.
Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Ability to pleasantly communicate with proper grammar in English.
Ability to promote Spa products and services.
Ability to focus attention on guests needs, remaining calm and courteous.
Ability to promote positive relationship with all guests.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with other departments and co-workers as part of a team.
Well versed with Microsoft office.
Primary Responsibilities
Sales and Guest Experience
Full knowledge and understanding of Raffles Spa products and services.
Performs pre-consultation for all guests.
Escalates appropriately any billing or service issues.
Updates guest profile and treatment redemption record promptly and accurately.
Product Quality and Knowledge of Work
Maintains complete knowledge of:
All spa services, hours of operation.
Spa products.
Current promotions and activities.
Processes payments from guests for services ordered from the spa.
Administrative Duties and Inventory Management
Light administrative duties, such as updating guest profile, updating treatment usage in the system, sales report, filing and data entry.
Assists Spa Managers in maintaining a good level of spa collaterals and printing materials.
General Housekeeping and Maintenance
Ensures the general cleanliness of the spa.
Replenishes all writing materials and marketing collaterals at the reception.
Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Ability to pleasantly communicate with proper grammar in English.
Ability to promote Spa products and services.
Ability to focus attention on guests needs, remaining calm and courteous.
Ability to promote positive relationship with all guests.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with other departments and co-workers as part of a team.
Well versed with Microsoft office.
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