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Responsibilities:
- Support in assigned outlets operation during the weekends
- Exemplify the desire to upsell new promotion items and motivate the team to achieve sales targets daily
- Forming the new hires’ training plan for the new outlet and coaching onsite to support the operation during the first month of opening.
- Provide counselling and mentoring outlet staff to align with company SOP
- Conduct On-the-job training programme and assessment
- Evaluate learner’s feedback and follow up performance consistency
- Work harmoniously with the Branch manager
- Other training administrative duties and projects as assigned
Requirements:
- At least 1 year of demonstrated experience in F&B/Hotel/Airline training
- Experienced in conducting On-the-Job training
- Experience in monitoring multiple outlet’s training performances and cross-deployment between outlets frequently
- Strong project management skills to ensure projects are delivered on time, able to simultaneously manage multiple projects with little supervision
- Intermediate proficiency in PowerPoint and Excel; competency in MS Office products (outlook, word) required
- ACTA, ACTAv4 or ACLP certification will be an advantage
Personal Attributes:
- Positive working attitude
- Good interpersonal, people management, and communications skills
- Dedicated, committed and keen to learn
- Strong planning, analytical and problem-solving skills
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