Loyalty Specialist (2 years contract)
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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Job Description
- Manage and track project development from beginning to end, including working with stakeholders to ensure implementation of business requirements and performing user testing of the configured rules in the system.
- Ensure that all project deliverables are executed within timeframe and budget.
- Regular report on project progress, issues and solutions to stakeholders.
- Align and implement customer loyalty programs together with customer, marketing and sales teams to drive business goals and outcomes, such as customer acquisition and retention.
- Track and follow up with issues, requirements and enhancements on the platform.
- Measure and propose strategies to improve the effectiveness of customer loyalty programs
- Coordinate with customer service to resolve issues promptly and improve customer experience.
- Analyze customer feedback and behavior to identify opportunities for improvement.
- Support the team in administrative and operational duties and ad-hoc duties as assigned.
Who we are looking for
Competencies & Personal Traits
- Proven experience in project management, including managing multiple projects simultaneously.
- Customer-centric mindset with proven experience in a customer-facing role, focusing on customer satisfaction and loyalty.
- Self-motivated and independent with the ability to perform tasks effectively and accurately.
- Strong analytical and problem-solving skills with ability to analyse customer behaviour data or trending reports.
- Able to handle large volume of requests and adapt to changing business needs to cater for the different customer/market conditions.
- Team player.
- Good communication and interpersonal skills.
- Proficient in MS Office – Word, PowerPoint, Excel, Outlook.
- Familiarity with CRM software or customer loyalty platforms will be a bonus.
Working Experience
- Minimum 3- 5 years of relevant working experience
Education
- Bachelor’s degree in Marketing, Business, or a related field is preferred.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
