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E-commerce Executive

Salary undisclosed

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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E-commerce
  • Daily operations include preparing orders and packing orders
  • Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
  • Attending to customer enquries on online platforms
  • Write and edit product content that will be published on e-Commerce websites/platforms
  • Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
  • Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
  • Handle on screen and backend livestreams
Customer Service
  • Identify and assess customers’ needs to achieve satisfactionn
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Manage showroom for walk in enquiries and servicing
Requirements and skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Willing to appear on screen
Working Hours
  • 5 Day Work (Saturday included)
  • Working hours: 9am - 5pm

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning, Afternoon
  • 1 year of relevant work experience required for this role
  • Work visa can be provided for this role
  • Expected start date for role: 15 November 2024
  • Expected salary: $2,500 - $3,000 per month