Customer Care Associate

1. Lead Distribution:

• Receive and review incoming leads from various sources (e.g., website, social media, referrals).
• Distribute leads to appropriate team members
• Maintain an organized database of leads, tracking status and follow-up activities.

2. Call Handling:

• Answer incoming calls promptly and professionally.
• Respond to customer inquiries, providing information about products/services.
• Assist callers with their queries, directing them to the appropriate resources or team members as needed.
• Document call details and outcomes in the customer relationship management (CRM) system.

3. Coordination and Communication:

• Facilitate communication among team members to ensure timely follow-ups on leads.
• Schedule appointments and manage calendars for relevant team members. (This is only for existing Alexis’ and Jon’s listings if still any left for us to service.)

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Prior experience in administrative roles or customer service is a plus.