[PART-TIME] Customer Care Admin
Salary undisclosed
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Job Responsibilities:
Handle customers’ enquiries, complaints and feedback across all business divisions
Respond to enquiries and requests received through emails and WhatsApp within expected turnaround time
Engage and manage complaints promptly, investigate cases thoroughly and work to provide appropriate solutions; follow up to ensure resolution
Introduce and recommend appropriate services to customers according to identified needs
Perform other administrative duties assigned by supervisor
Handle customers’ enquiries, complaints and feedback across all business divisions
Respond to enquiries and requests received through emails and WhatsApp within expected turnaround time
Engage and manage complaints promptly, investigate cases thoroughly and work to provide appropriate solutions; follow up to ensure resolution
Introduce and recommend appropriate services to customers according to identified needs
Perform other administrative duties assigned by supervisor
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