F&b Service Crew

JOB SUMMARY

The food and beverage crew is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees and beverages. The F&B crew fulfills any other duties the café manager assigns and represents dal.komm COFFEE in a professional manner.

RESPONSIBILITIES

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Sells and serves drink and food items to customers.
• Educates customers by presenting and explaining the coffee drink menu
• Answers customer questions regarding coffee, drinks preparation, and product freshness.
• Competently prepares and sells coffee drinks by following prescribed recipes and preparation techniques for espresso-based drinks;
• Generates revenues by attracting new customers through defining new and expanded services and products;
• Maintains inventories by replenishing coffee bean supply, maintaining supplies, pastries, and cookies, specialty drinks for coffee bar;
• Perform data entry of stock inventories in a timely manner;
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs;
• Maintains safe and healthy work environment by following organisation standards and sanitation regulations;
• Updates job knowledge by participating in educational opportunities such as through participating in retail trade and food service publications;
• Provide training to staff in accordance to company training guide and manuals
• Enhances brand reputation by accepting ownership for accomplishing new and different requests such as exploring opportunities to add value to job accomplishments;
• Report to Operation Manager on any operational inconsistencies;
• Manage the social marketing aspects to promote Dal.Komm branding;
• Perform other ad hoc duties as assigned.

REQUIREMENT

• Possessed basic hygiene course certification.
• Excellent communication and interpersonal skills.
• Customer service focused and solution-oriented.
• Maintain positive company morale and professional attitude.
• Punctual and responsible.
• Desire to constantly learn and grow professionally.
• Must be able to work overtime, as needed.
• Must be able to work on weekends and Public Holidays.
• Must be able to travel to work overseas if required.
• Must maintain personal hygiene at all times.