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DUTIES & RESPONSIBILITIES
- Keeping up with all the email correspondence
- Meet and greet premium guests who check in at Guest Service Lounge for their flight;
- Manage feedback received from guests in person, via call and email;
- Collate compliment / complaint / feedback statistics into monthly reports;
- Perform rotating shift work;
- Assist Operations Team when required;
- Any other duties as assigned by superior
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- GCE ‘O’ or ‘A’ Levels or its equivalent;
- Minimum 2 yrs of relevant working experience in similar role in customer service;
- Excellent communication and interpersonal skills;
- Pleasant and outgoing disposition;
- Proficient in MS office & Internet.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 31 October 2024
- Expected salary: $2,200 - $2,400 per month
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