User Management Engineer

Primary Job Role

• Single Point of contact for the execution of the provision of the creation / change and removal of
• Lan-ID for OneCDG (excluding SBST)
• OneCDG User group management
• O365 profiles – AZURE AD-ID
• Onedrive profile
• Sharepoint profiles
• Yammer profiles
• OneCDG Active Directory user profiles
• Application access profiles (SAP, HRESS, SAPRAS, Compass, etc..)
• Infrastructure access profiles (VDI, VPN, etc….)
• Exception request provisioning
• DLP profiles
• O365 End user license management
• O365 mailbox – Administering security, compliance measures, configuring and troubleshooting applications and overseeing data management and governance
• Managing resources and organize users according to users grouping and access policies
• Sharepoint administrator roles – create and manage sites, designate site admin, managing sharing settings and 365 groups, including creating, deleting, and restoring groups and changing groups owners
• Prepares, executes and follows up on the periodic user access review cycles
• Provides User license overview to management on a monthly and quarterly basis
• Provides support and resolution for incidents related to the user profiles, data access, system access etc
• Provides the expert level support for incidents and support queries for O365, Email, OneDrive and SharePoint
• Provide the expert level support as the O365 Global Administrator
• To support and complement the End User Support team with the
• Provision of the helpdesk function to the BU’s
• Provision of end user enabling (desktop/laptop issuance, device set-up, user training, user enrolment)
• Support the deployment of patches both OS, Security and third party product

Requirements

• Bachelor degree or Diploma in IT Sciences
• ITIL certified (preferred)
• Preferably 2-3 years of relevant experience