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Patient Service Associate, Emergency Medicine*

Salary undisclosed

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Responsibilities

  • Register patients via phone and upfront enquiries
  • Collect payment/ deposits and provide Financial Counselling for admissions
  • Liaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patients
  • Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients
  • Sort documents in preparation for dispatch to Medical Records Office (MRO)
  • Extend excellent customer service to patients and their relatives
  • Replenish inventory when stock is low


Requirements

  • Minimum GCE N Levels with 1 year of working experience in customer service
  • Excellent interpersonal and communication skills, able to work with all levels of staff
  • Strong passion to serve the patients
  • Willing to work morning, afternoon and overnight shifts, including weekends and public holidays