Customer Service Officer (North/AWS/VB)

Our esteemed client, an established company, is searching for a Customer Service Officer:

Job Responsibilities:

• Provide excellent customer service by representing the company in a professional and empathetic manner.
• Identify and respond to customer needs, offering accurate information and advice.
• Address customer complaints, provide appropriate solutions, and ensure timely follow-up for resolution.
• Coordinate with internal and external stakeholders, such as customers, contractors, workshops, and others.
• Prepare quotations and raise Work Orders.
• Liaise with controllers and contractors on service/repair quality and pricing.
• Follow up on vehicle service/repair progress with workshops and contractors, and provide updates to customers.
• Update customers on the service schedule and vehicle collection status.
• Conduct basic investigations into customer complaints and provide recommendations within guidelines.
• Escalate pressing issues to supervisors as necessary.
• Perform ad hoc duties as assigned by supervisors.

Job Requirements:

• Minimum O-Level qualification.
• Relevant experience in customer service, administrative, or support functions.
• Proficiency in MS Office.
• Familiarity with CRM systems is advantageous.

Additional Information:

• Working Location: Senoko (Company Pick-up at Admiralty MRT)
• Working Hours: 5.25 Days, Mon to Fri - 8:30AM - 05:30PM/ Alternate Saturday- 8:30AM - 12:30PM
• Salary: Basic Up to $2,600 + OT + AWS + Variable Bonus

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Type: Full-time

Pay: $2,000.00 - $2,600.00 per month

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus
• Yearly bonus

Work Location: In person