Logistics & Customer Service Representative Admin

Responsibilities

• Registration of items sent in by walk-in customers for calibration or repair service
• Coordination with customer and forwarders on timely collection and delivery of equipment
• Preparation of shipping documents and booking of shipments for overseas freight
• Packaging of small parcels for transshipment
• Monitoring and follow up of overseas transshipment
• Resolving logistics issues
• Backup and support with CSR responsibilities
  
  

Qualifications/Requirements

• A recognized Diploma or equivalent.
• Able to prioritize work in a fast-paced environment with good time management skills
• Experience and enjoy working in a customer facing environment. Post sales service experience preferred.
• Possess problem solving skillset.
• Fluent in Chinese & English language
• Excellent written and telephone communication skills
• Familiar in using Microsoft Office tools such as Excel is necessary
• Familiar in using CRM tools such as Oracle or SAP
• Familiar with Service Center workflow is preferred.
  
  

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

This position is also eligible for bonus as part of the total compensation package.