Assistant Retail Manager

About Us

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description

RESPONSIBILITIES:-

Sales Management

• Align brand direction, analyze market trend and industry dynamics to formulate retail direction and strategy.
• Formulate business plan & KPI focus, analyze business trend, and initiate action plans. Lead store team to exceed sales and P&L targets.
  
  

Client Experience & CRM

• Ensure store team well present brand guidelines and deliver exceptional client experiences.
• Align with CRM strategies and priorities, closely review execution and efficiency of client communication to build up long term business. Work with Marketing and store team to launch in-store activation or corporate events.
• Partner with SEA Customer Service Manager to properly handle after-sales services and customer feedback.
  
  

Staff Management

• Actively participate in team management including acquisition, talent development, motivation programs, coaching, performance review and succession plan.
• Partner with Regional Training Manager to customize staff development programs including CXE survey, service & selling skills, clienteling, product knowledge, industrial knowledge, language and management trainings to uplift team efficiency.
• Conduct regular field visit to keep track staff progress with KPIs measurement and evaluate training effectiveness.
  
  

Retail Operations

• Standardize, implement and optimize retail operation efficiency. Oversee day-to-day execution and ensure adherence to brand policies, compliance, and control guidelines.
• Well maintain cross functional communication to offer efficient operation and administration supports including marketing & promotion, product launch, assortment, allocation, logistic, IT & systems and finance control.
• Assist ad hoc tasks if required.
  
  

REQUIREMENTS:-

• University graduate or above.
• Minimum 5 years solid experience of retail management in FMCG and Retail industry, luxury brands preferred.
• Solid experience of client experiences and CRM management.
• Proactive, self-driven and result oriented.
• Proven leadership and interpersonal skills, work well with all levels.
• Multi-tasking, able to work under fast-paced working environment.
• Good Microsoft Office skills especially Excel and Power Point. BI reporting is a plus.
  
  

About The Team

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What We Value

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.
  
  

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.