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Senior/ Executive, Customer Service

Salary undisclosed

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Responsibilities

  • Provide Incoming Dies visibility to the Factory for planning and execution
  • Analyze customer forecast numbers and work with customer to pull in dies to fulfill Forecast / AOP / Customer Shipment requirements
  • Co-ordinate customers' loading and shipment priority within the Factory
  • Provide instruction to planning team to execute orders and changes in priorities and orders
  • Provide WIP status, ship-out plan and finished good information to customers
  • Brief internal team on changes in flow / process / customer requirements after understanding customers' specs
  • Work with IT to develop reports for customers and maintain the requirements of these reports (eg. WIP, Lot transaction history, finished goods, billing report)
  • Maintain pricing and sales order creation for billing and shipment
  • Host Customer Visits and Quarterly Business Review meetings

Requirement

  • Degree in Engineering, Business Administration or Marketing Management or 5 years experience in similar industry
  • Minimum 2 years working experience in customer service, preferably in a semiconductor (Subcon) Sales & Marketing environment
  • Able to bridge between and build up rapport with customer and internal engineering, logistics & planning team
  • Must possess strong problem solving, communication and interpersonal skills
  • Ability to work under pressure in a very dynamic environment