Customer Success Manager (Singapore)
Salary undisclosed
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Hello, let us introduce ourselves!
We are watchTowr, a VC-backed cyber security startup helping organisations continuously discover vulnerabilities in their Internet-facing attack surface. Cyber security veterans and technical experts, we are obsessed with building cybersecurity technology to help prevent breaches.
With experience informed by years of simulating sophisticated cyber attacks against some of the world's largest organisations, our mission is to enable organisations to continuously understand how an attacker would successfully compromise their business - with cutting-edge Attack Surface Management and Continuous Automated Red Teaming technology.
watchTowr was named within Gartner’s Emerging Tech Impact Radar report in 2023, and is utilised by Fortune 500 and other large enterprises globally. Our research is well-known and respected across the cybersecurity industry, and can be found in various news outlets - while fuelling the watchTowr Platform.
We are a young, high-energy and high-performing team delivering world-class technology to help our clients prevent breaches. We are in a high and aggressive growth phase of our journey, and are excited to continue adding colleagues to join our phorce of nature.
Our vision for offensive security is continuous.
But what’s the role?
Our close attention to cusstomer requirements and ensuring success has been pivotal to our growth so far, and we expect you to continue to improve on this legacy!
Sounds perfect to me, what specifics are you looking for?
Ideal Experience
When you join us, you can expect (ok, we kinda expect this from you too):
We are watchTowr, a VC-backed cyber security startup helping organisations continuously discover vulnerabilities in their Internet-facing attack surface. Cyber security veterans and technical experts, we are obsessed with building cybersecurity technology to help prevent breaches.
With experience informed by years of simulating sophisticated cyber attacks against some of the world's largest organisations, our mission is to enable organisations to continuously understand how an attacker would successfully compromise their business - with cutting-edge Attack Surface Management and Continuous Automated Red Teaming technology.
watchTowr was named within Gartner’s Emerging Tech Impact Radar report in 2023, and is utilised by Fortune 500 and other large enterprises globally. Our research is well-known and respected across the cybersecurity industry, and can be found in various news outlets - while fuelling the watchTowr Platform.
We are a young, high-energy and high-performing team delivering world-class technology to help our clients prevent breaches. We are in a high and aggressive growth phase of our journey, and are excited to continue adding colleagues to join our phorce of nature.
Our vision for offensive security is continuous.
But what’s the role?
- We are seeking a Customer Success Manager/Associate to help our customers and stakeholders fully leverage our technology, while upholding the exceptional level of customer support that defines our global service*.*
Our close attention to cusstomer requirements and ensuring success has been pivotal to our growth so far, and we expect you to continue to improve on this legacy!
Sounds perfect to me, what specifics are you looking for?
Ideal Experience
- 2+ years in a customer success or account management role, managing SaaS accounts in B2B environments.
- You are a self-driven, initiative-taking individual who demonstrates flexibility and a proactive attitude across the customer success function.
- Experience engaging and interacting with senior business stakeholders in client environments.
- You are a skilled communicator, with a clear and concise presentation style. An active listener who understands customers' pain points.
- Displays strong time management skills, and utilise a goal-oriented approach, with the ability to **independently and proactively lead projects.
- Proficient in SaaS metrics and familiar with customer success tools (e.g., Gainsight, HubSpot).
- You have a customer-centric mindset with a passion for helping customers succeed.
When you join us, you can expect (ok, we kinda expect this from you too):
- A highly motivated, experienced, team that obsesses over our shared mission.
- To be part of a team of outcome-focused problem-solvers.
- An environment of autonomy and creativity to support you to deliver the best work of your life.
- A culture of continuous improvement in the form of learning and growth.
- Competitive compensation - we believe that hard work, skills and ambition should be fairly compensated.
- Meaningful role in a company - You will be a key and early contributor to a fast-growing cyber security business that helps protect some of the world's largest enterprises.
- The best tools and powerful kit - we enable you with the tools to effectively fulfil your role.
- Endless opportunities – we are in a high-growth phase of our journey, and plan to promote from within as we scale.
- Work with cyber security experts – we are solving cutting-edge industry-wide cyber security challenges with some of the world’s most advanced organisations.
- Work hard, play hard - we believe in maintaining a healthy balance. While we work hard as a team to achieve our goals, we also value flexibility and regularly organize meetups to connect and unwind. Whether virtual or in person, these gatherings help foster our strong team culture.
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