Senior Marketing and Customer Service Associate
Salary undisclosed
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Job Scope:
As a Senior Marketing and Customer Service Associate, you will play a critical role in supporting both marketing campaigns and customer service operations.
You will be responsible for fostering customer relationships, executing marketing strategies, and ensuring exceptional service delivery.
Marketing Responsibilities:
Sales Support: Assist the sales team by generating leads, following up on inquiries, and providing product information to potential customers.
Campaign Execution: Help plan and implement marketing campaigns across various channels.
Performance Reporting: Assist in tracking key performance indicators (KPIs) providing regular updates to management.
Marketing Support: Update marketing collaterals, assist in website management, coordinate events, and prepare reports for data analysis and marketing planning.
Customer Service Responsibilities:
Customer Interaction: Respond to customer inquiries on all channels ensuring prompt and accurate information about products, services, and promotions.
Issue Resolution: Handle customer complaints efficiently to ensure a positive customer experience.
Daily Operations Management: Manage daily operations at the counter, providing excellent customer service and membership support.
Independent Problem-Solving: Work independently to take ownership of issues, handling queries from both internal and external customers
Data Management: Maintain accurate customer and sales databases, ensuring all interactions and transactions are recorded
Ad-hoc Tasks: Handle additional tasks as assigned to support the overall success of sales and marketing initiatives.
Qualifications:
Proven experience in sales, marketing, or customer service roles.
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks.
Proficient in digital marketing tools and customer management systems.
Analytical skills to track and report on performance metrics.
As a Senior Marketing and Customer Service Associate, you will play a critical role in supporting both marketing campaigns and customer service operations.
You will be responsible for fostering customer relationships, executing marketing strategies, and ensuring exceptional service delivery.
Marketing Responsibilities:
Sales Support: Assist the sales team by generating leads, following up on inquiries, and providing product information to potential customers.
Campaign Execution: Help plan and implement marketing campaigns across various channels.
Performance Reporting: Assist in tracking key performance indicators (KPIs) providing regular updates to management.
Marketing Support: Update marketing collaterals, assist in website management, coordinate events, and prepare reports for data analysis and marketing planning.
Customer Service Responsibilities:
Customer Interaction: Respond to customer inquiries on all channels ensuring prompt and accurate information about products, services, and promotions.
Issue Resolution: Handle customer complaints efficiently to ensure a positive customer experience.
Daily Operations Management: Manage daily operations at the counter, providing excellent customer service and membership support.
Independent Problem-Solving: Work independently to take ownership of issues, handling queries from both internal and external customers
Data Management: Maintain accurate customer and sales databases, ensuring all interactions and transactions are recorded
Ad-hoc Tasks: Handle additional tasks as assigned to support the overall success of sales and marketing initiatives.
Qualifications:
Proven experience in sales, marketing, or customer service roles.
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks.
Proficient in digital marketing tools and customer management systems.
Analytical skills to track and report on performance metrics.
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