Product Owner, CRM

JOB SUMMARY
About the Role:

• If tackling complex challenges excites you, then join our team where you will get to collaborate and work on solutions across business and functions, to drive transformation and deliver better experiences to our customers. We constantly strive to reduce time-to-market and streamline our processes. We follow agile methodology and work to embed an improvement habit across the bank.
• We are looking for a Product Owner (PO), who will be an empowered decision maker, responsible for maximizing the business value of the work of the Squad. The PO will own and manage product backlog and is ultimately accountable for the successful delivery of the CRM build & platform.

RESPONSIBILITIES
Strategy

• Executes the strategic roadmap to transform our customer interaction and engagement model, leveraging inbound and outbound interactions with our customers, for our Affluent (and WRB segments') applications covering all markets
• Align strategic initiatives and direction with strong execution and value creation through customer engagement development

Business

• Develops and owns the vision of the squad and holds accountability for delivering on Objectives & Key Results (OKRs)
• Responsible for creating, sizing and prioritizing user stories for the squad to deliver on daily basis
• Defines product requirements and makes sure they are complete, integral and consistent
• Contributes to squad product development to the extent of her or his competence
• Define squad objectives and scope, taking into account resource constraints and long-term vision
• Manages relationships and synchronizes it with the Hive Lead, Chapter Lead and other Product Owners in Squads responsible for related CRM & products to align on roadmaps, priorities and dependencies
• Identifies, assesses, monitors, controls and mitigates risks to the CRM project(s); effectively and collaboratively resolving them
• Build and prioritize Squad backlog in terms of user stories to achieve business goals, continuously keep the backlog up to date
• Holds regular meetings to update product backlog and ensure requirements are correctly understood
• Participate in planning of the Squad's sprint to reaffirm priorities and clarify the requirements
• Interact with other Squads and hives in synchronization ceremonies to implement cross-squad tasks
• Lead team through the process of clarifying requirements and delivery expectations with stakeholders

Processes

• Ensure delivery and maintenance of critical journeys and solutions, with Financial and Risk appetite
• Build operating rhythm that builds effective engagement with relevant stakeholders across segment, markets, domains, to deliver the CRM agenda

People & Talent

• Squad, Backlog & People Management:
• Defines set of necessary competences in the squad with Hive Lead / Chapter Lead and helps in onboarding the right talent for the team
• Provides input into squad members evaluation, performance review and feedbacks
• Working with Hive Lead, dynamically allocates resources within squad based on (i) squad backlogs and (ii) resource needs
• Establish a performance, collaborative and customer-centric culture while ensuring execution certainty

Risk Management

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group
• Create, enhance and drive awareness of risks and manage them accordingly
• Put into place, appropriate controls and measures
• Ensure CRM activities and capabilities comply with relevant compliance and security standards

Governance

• Deliver effective governance, oversight and controls in the business and oversee change in relevant areas
• Display awareness and understanding of regulatory framework, regulatory requirements and expectations relevant to the role
• Responsible for delivering 'effective governance'

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Hive members and management
• Group, Region & Country stakeholders at mid & senior level

Our Ideal Candidate

• Product Owner certification
• Experience and knowledge in Consumer / Retail Banking
• 8+ years in Agile on a similar role, strong skills of maintaining and prioritizing a backlog
• Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders
• Ability to present updates to senior management on progress, key risks, issues, dependencies, assumptions and constraints, seeks their support to remove roadblocks
• Understanding of industry trends and client needs, ability to create a value proposition and a squad vision

Role Specific Technical Competencies

• Demonstrated track record of delivering objectives
• Previously defined product requirements and development
• Relevant agile certification is a plus
• Strong prioritization and analytical skills to manage backlog
• Good to have knowledge of design thinking frameworks and customer journeys

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers