Customer Service Executive
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Customer Service Executive (Airfreight)
Location: Singapore
Company: Easyspeed International Logistics Pte Ltd
Position: Full-time
About Us
We are a freight forwarding company established in China with 11 strong years of market presence. We specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per month.
Position Summary
We are looking for a dedicated and detail-oriented Airfreight Customer Service Executive to join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating airfreight shipments, and ensuring timely and accurate communication with clients and internal teams.
Key Responsibilities
- Procure the most effective option based on rates, transit time, customers’ requirements, etc.
- Generate competitive quotations.
- Be part of the Control Tower for the region.
Customer Support
- Act as the primary point of contact for customers regarding airfreight inquiries and shipments.
- Address customer questions and issues promptly, ensuring high levels of satisfaction.
Shipment Coordination
- Manage the logistics of airfreight shipments, including booking, tracking, and documentation.
- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
Problem Solving
- Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
- Utilize critical thinking to find effective solutions for customer needs.
Documentation and Compliance
- Prepare and review shipping documentation to ensure compliance with international regulations and company policies.
- Maintain accurate records of all transactions and communications related to airfreight shipments.
Collaboration
- Work closely with the operations and sales teams to provide a seamless customer experience.
- Assist in the development of operational improvements to enhance service delivery.
Performance Tracking
- Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.
Qualifications
- Bachelor’s degree in Logistics, Business Administration, or a related field preferred.
- Minimum of 3 years of experience in airfreight customer service or freight forwarding.
- Strong understanding of airfreight operations, regulations, and industry practices.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and supportive work environment.
How to Apply
Interested candidates should submit their resume and a cover letter outlining their relevant experience to .
**Easyspeed International Logistics Pte Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $30,000.00 - $54,000.00 per year
Benefits:
- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Work Location: In person
