Customer Service Team Leader
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Customer Service Team Lead (Airfreight)
Location: Singapore
Company: Easyspeed International Logistics Pte Ltd
Position: Full-time
About Us
We are a freight forwarding company established in China with 11 strong years of market presence. We specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per month.
Position Summary
We are seeking a highly motivated and experienced Customer Service Team Lead to head our airfreight customer service team. The ideal candidate will have a strong background in freight forwarding and exceptional customer service skills. This role involves managing customer relationships, ensuring the timely and efficient handling of airfreight shipments, and collaborating with various departments to enhance operational effectiveness.
Key Responsibilities
- Procure the most effective option based on rates, transit time, customers’ requirements, etc.
- Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.).
- Act as Control Tower for the region.
Team Leadership
- Oversee and mentor the airfreight customer service team, providing guidance and support to ensure high performance.
- Foster a positive work environment that encourages collaboration and professional growth.
Customer Relationship Management
- Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
- Address customer inquiries and issues promptly and effectively, ensuring high levels of satisfaction.
Operational Coordination
- Collaborate with operations, sales, and logistics teams to ensure seamless shipment processes and timely delivery of services.
- Monitor airfreight shipments and coordinate with carriers to resolve any issues that may arise.
Process Improvement
- Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency.
- Analyze customer feedback and performance metrics to develop strategies for service enhancement.
Training and Development
- Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations.
Reporting and Analysis
- Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management.
- Utilize data to drive decision-making and improve service delivery.
Qualifications
- Bachelor’s degree in Logistics, Business Administration, or a related field preferred.
- Minimum of 5 years of experience in airfreight customer service or freight forwarding.
- Strong knowledge of airfreight regulations, tariffs, and shipping procedures.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
- Proven leadership and team management experience.
- Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
- Ability to thrive in a fast-paced, dynamic environment.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.
How to Apply
Interested candidates should submit their resume and a cover letter outlining their relevant experience to .
**Easyspeed International Logistics Pte Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $52,000.00 - $78,000.00 per year
Benefits:
- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee
Schedule:
- Monday to Friday
Experience:
- airfrieght: 5 years (Preferred)
Work Location: In person
