Deputy Director, Service Strategy

Full Time, onsite
National Council of Social Service (NCSS)
Singapore, Singapore

Salary undisclosed

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[What the role is]

Lead the Service Strategy team to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. The team will develop the service and service delivery strategies of NCSS by

a. Partnering stakeholders to align and deconflict sector and sub-sector plans;

b. Collecting and analysing data to identify service gaps and opportunities; and

c. Anticipating and addressing trends that impact the sector in the future.

Take care of the Service Strategy team by creating a culture where colleagues work, learn and play together; and grooming junior and future leaders. Also support the Division, Group and NCSS.

[What you will be working on

]Sync NCSS/SPFG’s plans to strengthen service delivery with wider secto

rEngage policy/planning counterparts in MSF, MOH/AIC and other stakeholders regularly to keep abreast of policy development
sWork with stakeholders to align/complement reviews (e.g., MSF Family landscape) and development plans (e.g., MSF Masterplan
)Negotiate and liase with stakeholders on service improvements for their programme
sStaff CE/DCE/GD on WOG Committees and platform

s
Develop Service priority areas and / or emerging nee

dsDevelop a good understanding of landscape for service delivery (e.g., Social Enterprise and pte provider
s)Analyse existing research and identify new lines of inquiry with TSRD and other data/policy owne
rsConduct data collection (both quant and qual) if necc to increase NCSS’s service knowled
geConsolidate findings and identify priority are

as
Develop longer-term service delivery strategies. through Futures w

orkWork with SPO to identify trends that will impact service deliv
eryConstruct sign-posts to monitor trends for Singap
oreDraw implications and develop contingency pl

ans
Corporate functi

ons:- Secy for Services Committee and Group Bilat meetings (CaG,
PEG)Workplan Coordination & Corp KPI repor
ting- Strategic comms for Group and NCSS web
siteCurate meeting agendas strategically with NCSS Groups and WOG part
nersPlan and coordinate Services Group's annual workplan, including submission of workplan materials to
SPODevelop and coordinate Services Group's strategic c

omms
Project manag

ementSupervise the management of projects, ensuring the team is well resourced, procurement and financial procedures are followed, and project milestones and met ti
mely.Oversee team in managing vendors and research assistants, planning project timeline and supervise team in execution to meet milestones t
imelyEnsure team to prepare documents and compliance with administrative and regulatory requirements (e.g. procurement; ethics; PDPA), and achieve budget marksman

ship.
Team Mana

gementMaximise team performance, develop and guide staff to their pot
entialPlan and drive team’s workplan, including prioritisation of projects, resourcing the team adequately to function effect
ively.Monitor staff work outputs and performance, and provide regular feedback to ensure ali
gnmentMotivate and encourage team members to perform individually and as
a teamSupervise and guide team members in their career development. This includes regular supervision and coaching, performance reviews, career pl

anning
[What we are looki

ng for]Personal Compet