Information Technology Support Technician
Salary undisclosed
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Skills and Competencies:
- 2 -4 years of experience in IT support or a similar role.
- Strong knowledge of Windows/Mac OS and Microsoft Office Suite.
- Experience with network and server management, including routers, switches, and firewalls.
- Familiarity with virtualization, cloud computing (e.g., Azure, AWS), and Active Directory.
- Excellent troubleshooting skills and attention to detail.
- Strong communication skills and customer service orientation.
- Ability to work independently and in a team-oriented environment.
Job Requirements:
- First line of support for the delivery of all IT End User Computing Services to business users in Client office (including desktop support, audio-visual, Market Data systems, mobile device, anti-virus, software installation and other basic IT support)
- Provide technical support to users on-site and remotely, troubleshooting hardware, software, and network issues.
- Install, configure, and maintain computer systems, software applications, printers, and other IT equipment.
- Set up new user accounts and workstations, ensuring proper access control and security.
- Monitor system performance and ensure compliance with IT security policies.
- Assist in maintaining the organization’s network, including routers, switches, and wireless infrastructure.
- Support employees in using company software and provide training when necessary.
- Assist with system updates, patches, and security upgrades.
- Ensure regular data backups and assist with data recovery operations.
- Document and maintain accurate records of IT assets, troubleshooting steps, and user requests.
- Stay up to date with the latest technology trends and provide suggestions for improvements.
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