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Information Technology Support Technician

Salary undisclosed

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Skills and Competencies:

  • 2 -4 years of experience in IT support or a similar role.
  • Strong knowledge of Windows/Mac OS and Microsoft Office Suite.
  • Experience with network and server management, including routers, switches, and firewalls.
  • Familiarity with virtualization, cloud computing (e.g., Azure, AWS), and Active Directory.
  • Excellent troubleshooting skills and attention to detail.
  • Strong communication skills and customer service orientation.
  • Ability to work independently and in a team-oriented environment.

Job Requirements:

  • First line of support for the delivery of all IT End User Computing Services to business users in Client office (including desktop support, audio-visual, Market Data systems, mobile device, anti-virus, software installation and other basic IT support)
  • Provide technical support to users on-site and remotely, troubleshooting hardware, software, and network issues.
  • Install, configure, and maintain computer systems, software applications, printers, and other IT equipment.
  • Set up new user accounts and workstations, ensuring proper access control and security.
  • Monitor system performance and ensure compliance with IT security policies.
  • Assist in maintaining the organization’s network, including routers, switches, and wireless infrastructure.
  • Support employees in using company software and provide training when necessary.
  • Assist with system updates, patches, and security upgrades.
  • Ensure regular data backups and assist with data recovery operations.
  • Document and maintain accurate records of IT assets, troubleshooting steps, and user requests.
  • Stay up to date with the latest technology trends and provide suggestions for improvements.