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Jobs or company...

Director of Reservations

  • Full Time, onsite
  • Fairmont Singapore & Swissôtel The Stamford
  • Singapore, Singapore
Salary undisclosed

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HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Director of Reservations

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Support the Hotel Management and Director of Revenue Management to deliver the hotel strategy in terms of reservation trends and performance.
  • Analyze in detail the key performance indicators for the call centre including conversion, average call time, abandon rate, call quality and guest experience.
  • Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
  • Maintain and optimise reservation systems with accurate tracking and delivery of rates to all distribution channels.
  • Ensure that a “RevPRO culture” is spread in the hotel, through the animation of weekly yield meetings and regular coaching and training sessions for the hotel teams
  • Provide coaching and development for the Reservations teams to support career progression and growth.
  • Pricing and distribution loading across all systems and tools
  • Manage relationship with Call Centre Management

Qualifications:

  • Minimum of 6 years of relevant experience in the reservations
  • Strong working knowledge of CRS, PMS or distribution systems
  • Results Orientated
  • External and internal environment understanding
  • Ability to work effectively and contribute in a team
  • Great communication, presentation and influencing skills

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

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