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Job Scope:
· To provide Maintenance and Operation Support for Data Center Common Infrastructure
· Assess & implement SR/CR within the stipulated SLA
· Provide supporting documentation, reports, and other information to management
· Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
· Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
· Assist in problem/incident resolution and determination
· Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
· Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
· Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
Technical Skillset Required
· Minimally 2-3 years of managed experience working in a DC.
· Minimally must have either one of below OS competency
Redhat Linux
MS Windows
· Others (Any of the below)
Nutanix AHV / Microsoft Hyper V
Microsoft System Center Suite (SCOM, SCVMM, SCCM and SCO)
Veritas Netbackup
Microsoft Active Directory
EA License No.: 06C5060
· To provide Maintenance and Operation Support for Data Center Common Infrastructure
· Assess & implement SR/CR within the stipulated SLA
· Provide supporting documentation, reports, and other information to management
· Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
· Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
· Assist in problem/incident resolution and determination
· Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
· Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
· Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
Technical Skillset Required
· Minimally 2-3 years of managed experience working in a DC.
· Minimally must have either one of below OS competency
Redhat Linux
MS Windows
· Others (Any of the below)
Nutanix AHV / Microsoft Hyper V
Microsoft System Center Suite (SCOM, SCVMM, SCCM and SCO)
Veritas Netbackup
Microsoft Active Directory
EA License No.: 06C5060
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